Micro.Com Specialists, LLC

Below is a list of problems that seem to crop up a lot concerning WWW areas at Micro.Com, along with their solutions. Each one can be reached by clicking on the link below, or simply scrolling down.

• My main page doesn't come up when I go to my site, all I get is this weird list of files. How do I make my main page come up automatically?
• Some of my files/graphics won't load - I get either a little broken picture icon or a "Sorry I can't find this resource" message. What's wrong?
• I can't login to the server - I see a "530 Login incorrect" message in the little window. What am I doing wrong?
• I'm trying to upload a file, and it looked like it worked, but the little window at the bottom says "452 Error writing file: Quota exceeded".
• I got my pages uploaded, but my FTP link to www.micro.com doesn't work.

My main page doesn't come up when I go to my site, all I get is this wierd list of files. How do I make my main page come up automatically?

When you go to a site using Netscape or Explorer (or any WWW browser), you don't usually supply a file name. For instance, suppose you type in http://www.micro.com in your favorite browser and expect to see a page. You didn't supply a filename, so the server has to guess at what you meant.

Traditionally, WWW servers look for a file named "index.html" and send that. www.micro.com is no exception to this. Note that the four letter extension ("html") is important - with Windows 3.1 system this may require uploading the file, then renaming it (since MS-DOS doesn't support four letter extentions). Also note the case of the name. The server expects to see this filename all in lowercase (see the question about broken pages/graphics for an explanation).

Some of my files/graphics won't load - I get either a little broken picture icon or a "Sorry I can't find this resource" message. What's wrong?

There are three things that could be happening here:

• The filenames could be in the wrong case. Unix is case sensitive, so "file.html", "FILE.HTML", "File.Html" and "FiLe.HtMl" are all different files. Most filenames on the WWW are entirely lowercase. Be sure that your HTML tags are referencing the correct names. If the case of your filenames is wrong, simply highlight the file in WS_FTP and click "Rename". Retype the name correctly.
• The permissions on your files could be wrong. It is very possible (though rather silly) to set the permissions so that no one can read the file. See Securing your files for a discussion of how to set the file permissions correctly.
• The files might not be there at all. Login with WS_FTP and verify that you uploaded the files to the correct directory.

I can't login to the server - I see a "530 Login incorrect" message in the little window. What am I doing wrong?

Several things could be keeping you from logging in. They are:

• You could be trying to login to the wrong server. Make sure you're connecting to www.micro.com.
• You could have your username or password (or both) wrong. Make sure you've typed them correctly.
• Your WWW area might not be setup yet. If you think this might be the case, write me email at webmaster@micro.com or give us a call at 866-377-5212.

I'm trying to upload a file, and it looked like it worked, but the little window at the bottom says "452 Error writing file: Quota exceeded".

The reason for this message is simple - you've tried to use more space on the server than your account will allow. Files need to be erased before new ones can be uploaded.

If you get this message and you believe it is an error, write me email at webmaster@micro.com or give us a call at 866-377-5212.

I got my pages uploaded, but my FTP link to www.micro.com doesn't work.

Let me guess: Netscape says "User anonymous access denied." Right? Many of our users have had this problem. Offering files for download via FTP from www.micro.com is not allowed. This feature was deliberately disabled because it is a tremendous security risk on the server. We did not feel that the advantage of offering anonymous file downloading outweighed the hassle of having to guard against potential break-ins and software piracy.

This does not mean that files cannot be downloaded from your WWW area on www.micro.com! Instead of linking the file as ftp://www.micro.com/~username/filename, simply link it as http://www.micro.com/~username/filename. When someone wants to download it using Netscape (rather than view it), they simply right-click the link and select "Save this link as...".